Module 1:  Introduction to the PC
■ The boot process
■ Operating systems, applications and disk drives
■ The desktop
■ Shutting down

Module 2:  Microsoft Windows 2000
■ Introduction to Windows
■ Working with the desktop
■ My computer and Windows Explorer
■ Files and Folders

Module 3:  Microsoft Word
■ Introduction to Word
■ Creating, saving and printing documents
■ Editing documents

Module 4:  Microsoft Excel
■ Introduction to Excel
■ Editing spreadsheets
■ Creating, saving and printing spreadsheets

Module 5:  Microsoft Outlook
■ Introduction to Outlook
■ Creating e-mail
■ Receiving and printing e-mail

Module 6:  Microsoft Internet Explorer
■ Introduction to Internet Explorer
■ Navigating web pages

Module 7:  Alcatel-Lucent Homepage Applications
■ Connecting to Alcatel-Lucent Remote Access
■ Installation workflow and instructions

    - Orders and specifications process flow (looking up TEO's and specifications)

    - Materials process flow (Accessing materials lists / statuses, calling in orders, entering problem tickets)
■ Additional Homepage Applications
    - OrderView / SpecView

    - InfoSWAP

    - MOPs (Methods and Procedures)

    - CIC

    - Post

    - Quality

    - Safety