Avaya Training


The Alliance works with Avaya leadership from the company and union to provide training opportunities for The Alliance Avaya eligible workforce nationwide.  To see the current training opportunities available for you, head to the Alliance Registration Center and login.

Important notice for Avaya participants:  Effective June 1, 2017, all new registrations are on hold for the Alliance LIVE! and Tech 2020 programs.  The original funding set aside for this training has been fully utilized.  It is anticipated that we will resume the program on October 1, 2017.

Avaya Certification Program

Global Support Services / Avaya Certification Program

As a result of the 2006 collective bargaining agreement and the amendment, the CWA and IBEW Unions and Avaya jointly support the voluntary certification program for the following titles:

  • Senior Technicians
  • Senior Software Associates
  • Staging Technicians
  • Technical Systems Assemblers

Training

The certification program recognizes a combination of both industry and Avaya certifications.  The Alliance provides industry Certification Training.

Program Information

The Union/Avaya Certification Program is designed to be a long-term program that grows skills and knowledge in the emerging IP workplace for employees in the covered titles listed above.

For Avaya Certification Program details, please check the Avaya company web site via the company intranet.